Privacy policy

Introduction

This Privacy Policy describes how hedgeapple.shop collects, uses, discloses, stores, and otherwise processes personal information when individuals visit our website, purchase products, communicate with us, or otherwise interact with our services.

For privacy questions or requests, contact:

Email: info@hedgeapple.shop

We seek to handle personal information responsibly and in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act where applicable and applicable provincial privacy requirements.

Personal Information

For purposes of this policy, personal information generally means information about an identifiable individual, subject to definitions and exclusions under applicable law.

Depending on how you interact with hedgeapple.shop, personal information may include:

• Name;
• Billing address;
• Shipping address;
• Email address;
• Telephone number if provided;
• Order information;
• Products purchased;
• Payment-related information;
• Transaction information;
• Customer service communications;
• Return and refund information;
• Device information;
• Internet Protocol address;
• Browser information;
• Website activity;
• Cookie and similar technology information;
• Marketing preferences; and
• Fraud-prevention or security information.

Information You Provide

We may collect information directly from you when you:

• Create or use an account where available;
• Place an order;
• Provide billing or shipping information;
• Contact customer service;
• Request a return or refund;
• Subscribe to marketing communications;
• Participate in a promotion;
• Submit a review or other content;
• Communicate with us; or
• Otherwise provide information voluntarily.

Information Collected Automatically

When you use our website, certain information may be collected automatically through cookies, pixels, log files, and similar technologies.

This may include information about:

• Your browser;
• Device type;
• IP address;
• Pages viewed;
• Referral source;
• Approximate location derived from technical information;
• Interaction with website features;
• Shopping-cart activity; and
• Session information.

The technologies used may vary according to the Shopify functionality, apps, integrations, analytics services, and advertising tools enabled on our store.

Order Processing

We use personal information to process and administer orders, including to:

• Confirm purchases;
• Process payments;
• Arrange fulfillment;
• Arrange shipping;
• Provide order updates;
• Handle cancellations;
• Process returns;
• Issue refunds;
• Respond to delivery problems; and
• Maintain transaction records.

Information may be shared with service providers when necessary to perform these activities.

Payment Information

Payments may be processed through Shopify, payment gateways, financial institutions, card networks, digital-wallet providers, or other authorized payment-service providers.

Depending on the payment method selected, payment information may be collected directly by a payment provider rather than being fully accessible to hedgeapple.shop.

Payment providers process information according to their own legal obligations and privacy practices.

Shopify

hedgeapple.shop uses Shopify technology to operate its ecommerce store.

As part of providing ecommerce functionality, Shopify and its service providers may process information relating to website visitors and customers.

Shopify's own handling of information is governed by the privacy documentation applicable to its services.

Shipping and Fulfillment

We may share information such as a customer's name, shipping address, contact information, and order details with parties involved in fulfilling and delivering an order.

These may include:

• Fulfillment providers;
• Warehouses;
• Suppliers;
• Logistics providers;
• Postal operators;
• Courier companies; and
• Related service providers.

Only information reasonably necessary for the relevant service should be provided.

Customer Service

If you contact us, we may collect and retain communications and related information to:

• Respond to inquiries;
• Resolve complaints;
• Verify transactions;
• Process returns;
• Investigate missing parcels;
• Address damaged or defective products; and
• Improve customer support.

Fraud Prevention and Security

We may use information to identify, investigate, prevent, or respond to:

• Fraudulent transactions;
• Unauthorized account access;
• Payment abuse;
• Chargeback abuse;
• Security incidents;
• Malicious website activity;
• Violations of our Terms of Service; and
• Other unlawful activity.

Where appropriate, relevant information may be disclosed to payment providers, financial institutions, security providers, legal advisers, insurers, law enforcement, or other appropriate parties.

Marketing Communications

Where permitted by applicable law, we may use contact information to send information concerning our products, promotions, store news, or related commercial communications.

For commercial electronic messages subject to Canada's Anti-Spam Legislation, we seek to use consent or another lawful basis permitted by that legislation.

Marketing communications will include an unsubscribe method where required.

Customers may unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting:

info@hedgeapple.shop

Transactional communications concerning an existing order, account, security issue, customer-service request, or other non-marketing matter may still be sent when necessary.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Operate essential website features;
• Remember customer preferences;
• Maintain shopping-cart functionality;
• Improve website performance;
• Understand website usage;
• Detect fraud;
• Measure advertising effectiveness; and
• Personalize content or advertising where permitted.

Browser settings may allow customers to reject or delete certain cookies.

Disabling some cookies may affect website functionality.

Where applicable law requires consent or provides additional controls regarding non-essential tracking technologies, we seek to provide appropriate choices through the website.

Analytics

We may use analytics services to understand how visitors use hedgeapple.shop.

Analytics information can help us understand:

• Popular pages;
• Traffic sources;
• Website performance;
• Navigation patterns;
• Conversion activity; and
• Technical issues.

Analytics providers may independently process device or usage information according to their own privacy terms.

Advertising

Where advertising tools are enabled, information concerning website interactions may be used to measure campaigns, understand advertising performance, or present relevant advertising.

Certain advertising providers may use cookies, pixels, or similar technologies.

Customers may have privacy controls through browser settings, device settings, platform settings, or consent-management tools provided through the store.

How We Use Personal Information

Depending on the circumstances, we may use personal information to:

• Provide products and services;
• Complete transactions;
• Fulfill orders;
• Provide customer service;
• Communicate about purchases;
• Operate and improve the website;
• Personalize the shopping experience;
• Maintain security;
• Detect fraud;
• Meet accounting obligations;
• Comply with applicable laws;
• Establish, exercise, or defend legal claims;
• Administer returns and refunds;
• Measure business performance; and
• Conduct marketing where lawfully permitted.

Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary, including:

• Shopify and ecommerce service providers;
• Payment processors;
• Shipping and fulfillment providers;
• Technology providers;
• Hosting providers;
• Analytics providers;
• Marketing providers;
• Fraud-prevention providers;
• Professional advisers;
• Accountants;
• Insurers;
• Government authorities; and
• Law enforcement where legally required.

We do not intend to disclose personal information for unrelated purposes without appropriate authority or consent.

Business Transactions

If all or part of hedgeapple.shop or the business operating it is involved in a merger, acquisition, financing, restructuring, sale, or transfer of assets, information may be disclosed or transferred as reasonably necessary for the transaction, subject to appropriate safeguards and applicable law.

Cross-Border Processing

Our service providers may operate in jurisdictions outside the province or country in which a customer resides.

As a result, personal information may be processed or stored in another jurisdiction and may be subject to lawful access by authorities in that jurisdiction.

We seek to use service providers and contractual arrangements appropriate to the nature of the information and applicable requirements.

Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

• Completing transactions;
• Providing customer service;
• Maintaining business and accounting records;
• Handling disputes;
• Preventing fraud;
• Meeting tax requirements;
• Enforcing agreements; and
• Complying with legal obligations.

Different categories of information may be retained for different periods.

When information is no longer reasonably required, it may be deleted, anonymized, or otherwise securely disposed of in accordance with applicable practices and legal requirements.

Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against risks such as:

• Unauthorized access;
• Unauthorized disclosure;
• Loss;
• Theft;
• Misuse;
• Alteration; and
• Destruction.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should therefore also take reasonable steps to protect their account credentials and devices.

Privacy Incidents

Where a privacy or security incident occurs, we will assess the circumstances and take reasonable steps to contain and investigate the incident.

Where notification or reporting is legally required, we will seek to comply with applicable requirements.

Access and Correction

Subject to applicable law and lawful exceptions, individuals may request access to personal information held about them and may request correction of inaccurate information.

Requests may be submitted to:

info@hedgeapple.shop

We may need to verify identity before responding to a privacy request.

Withdrawal of Consent

Where processing depends on consent, individuals may withdraw consent subject to legal or contractual restrictions and reasonable notice.

Withdrawal of consent may affect our ability to provide certain services when the information is necessary to complete a transaction or perform a requested service.

Children

hedgeapple.shop is not intended to knowingly collect personal information from children in circumstances where parental or guardian authorization is legally required.

If you believe that a child has provided personal information improperly, contact us at:

info@hedgeapple.shop

We will review the matter and take appropriate action.

Third-Party Websites

Our website may contain links to external websites or services.

We are not responsible for the privacy practices of independent third parties.

Customers should review the privacy policies of external sites before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes in business practices;
• Changes in technology;
• Changes in service providers;
• Changes in legal requirements; or
• Changes in the functionality of hedgeapple.shop.

The revised version will be posted on the website with an updated revision date.

Contact

For questions, concerns, access requests, correction requests, or other privacy inquiries:

hedgeapple.shop
Email: info@hedgeapple.shop