Refund policy

Thank you for shopping at hedgeapple.shop.

We want customers to have a clear, fair, and straightforward process for returns, refunds, exchanges, damaged products, defective products, incorrect orders, missing products, and other post-purchase concerns.

This Return and Refund Policy explains the conditions under which eligible products purchased directly from hedgeapple.shop may be returned, refunded, exchanged, or replaced.

By placing an order through hedgeapple.shop, you acknowledge that you have read and understood this Return and Refund Policy.

1. Seller Information

The online store is operated under the following information:

Store and business name: hedgeapple.shop
Business type: Individually operated online seller based in Canada
Primary product category: Products offered through the online store
Email: info@hedgeapple.shop
Telephone: +1 905 495 7149
Telephone in international format: +19054957149
Business address: 603-1 OLD MILL DR, YORK, ON M6S 0A1, Canada
Return address: 603-1 OLD MILL DR, YORK, ON M6S 0A1, Canada

2. Scope of This Policy

This Return and Refund Policy applies to eligible products purchased directly through the official hedgeapple.shop online store.

This policy covers:

• Customer-requested returns;

• Change-of-mind returns;

• Damaged products;

• Defective products;

• Incorrect products;

• Missing products;

• Incomplete orders;

• Exchanges;

• Replacement products;

• Refund processing;

• Refund timing;

• Return shipping;

• Refused packages;

• Returned-to-sender packages; and

• Other eligible post-purchase concerns.

Products purchased through unauthorized resellers, third-party marketplaces, social media sellers, independent retailers, or websites not operated by hedgeapple.shop are not covered by this policy.

3. Thirty-Day Return Period

Customers may request a return for eligible products within 30 days after delivery.

The 30-day return period begins on the date the applicable shipping carrier records the product as delivered.

If an order is delivered in multiple shipments, the return period for each product begins on the date the package containing that product is delivered.

Customers must submit the return request before the applicable 30-day return period expires.

Submitting a return request within 30 days does not automatically guarantee approval.

All returns remain subject to the eligibility requirements described in this policy.

4. How to Request a Return

Before returning any product, customers must contact us at:

info@hedgeapple.shop

The return request should include:

• Order number;

• Customer’s full name;

• Email address used for the order;

• Product being returned;

• Product quantity;

• Product variation, size, colour, or other applicable option;

• Reason for the return;

• Description of any problem;

• Photographs if the product is damaged, defective, incorrect, or incomplete; and

• Any other information reasonably required to review the request.

We will normally review return requests within 1–3 business days after receiving the information reasonably required to evaluate the request.

If the return is approved, we will provide return instructions.

Customers should not return products without first contacting us.

Unauthorized returns may be delayed, rejected, or returned to the customer where permitted by applicable law.

5. Return Eligibility

To qualify for a standard customer-preference return, the product should generally be:

• Unused;

• Unaltered;

• Undamaged after delivery;

• Clean;

• Complete;

• Free from customer-caused damage;

• Free from stains;

• Free from excessive wear;

• Returned with all original components;

• Returned with all accessories;

• Returned with manuals where applicable;

• Returned with product tags or labels where applicable; and

• Returned in the original packaging where reasonably possible.

The product should generally be returned in substantially the same condition in which it was received.

Customers may reasonably inspect a product after delivery to determine its nature, characteristics, dimensions, appearance, or suitability.

Use beyond what is reasonably necessary to inspect the product may affect return eligibility.

6. Damaged Products

Customers should inspect products promptly after delivery.

If a product arrives damaged, contact us at:

info@hedgeapple.shop

as soon as reasonably possible.

Please provide:

• Order number;

• Customer name;

• Description of the damage;

• Photographs of the product;

• Close-up photographs of the damaged area;

• Photographs of the outer packaging;

• Photographs of the shipping label;

• Photographs of protective packaging where applicable; and

• Any other information reasonably required to review the issue.

Customers should keep:

• The damaged product;

• Original packaging;

• Shipping label;

• Protective materials; and

• Delivery documentation

until the issue has been reviewed.

Do not discard or return a damaged product before receiving instructions from us because the carrier or fulfillment provider may require photographs or inspection.

7. Defective Products

If a product appears defective, contact us at:

info@hedgeapple.shop

Please provide a description of the defect and reasonable supporting photographs where applicable.

If we confirm that a product is defective, we will provide an appropriate remedy consistent with applicable law.

Available remedies may include:

• Replacement;

• Replacement component;

• Exchange;

• Return for refund; or

• Another appropriate solution.

8. Incorrect Products

If you receive an incorrect product, contact us promptly.

Examples may include:

• Wrong product;

• Wrong size;

• Wrong colour;

• Wrong variation;

• Wrong quantity; or

• A product that you did not order.

Please provide:

• Order number;

• Description of the issue;

• Photographs of the product received;

• Photographs of product labels;

• Photograph of the shipping label; and

• Photograph of package contents.

If we confirm a fulfillment error, we will provide an appropriate resolution.

9. Missing Products or Incomplete Orders

Some orders may be shipped in multiple packages.

Before reporting a missing product, customers should review all available:

• Tracking numbers;

• Shipping confirmation emails;

• Package contents;

• Packing slips; and

• Delivery notifications.

If a product is still missing, contact us and provide:

• Order number;

• Customer name;

• Description of the missing product;

• Photograph of package contents;

• Photograph of the shipping label; and

• Packing slip, if available.

If we confirm a fulfillment shortage, we will provide an appropriate resolution.

10. Change-of-Mind Returns

Eligible products may generally be returned within the applicable 30-day return period for customer-preference reasons.

Examples include:

• Change of mind;

• Different style preferred;

• Different colour preferred;

• Different size preferred;

• Product no longer needed;

• Accidental purchase; or

• Other reasons not caused by our error.

Customer-preference returns remain subject to all applicable return eligibility requirements.

The customer is generally responsible for return shipping costs for a customer-preference return where permitted by law.

11. Product Information and Measurements

Customers are responsible for reviewing product information before completing an order.

Product information may include:

• Dimensions;

• Size;

• Materials;

• Colour;

• Finish;

• Product features;

• Compatibility;

• Care instructions; and

• Other relevant specifications.

If the product supplied materially matches the product ordered but the customer later decides that the product is unsuitable, the return may be treated as a customer-preference return.

12. Colour and Appearance Variations

Actual product appearance may vary slightly due to:

• Screen settings;

• Device displays;

• Lighting;

• Photography;

• Manufacturing processes;

• Material texture; or

• Natural material variation.

A minor difference in appearance that does not constitute a material defect may be treated as a customer-preference return.

13. Products That May Not Qualify for Standard Returns

Subject to applicable law, a product may not qualify for a standard customer-preference return if it:

• Is returned outside the applicable return period;

• Has been materially used;

• Has been altered;

• Has been modified;

• Has been damaged after delivery;

• Has significant customer-caused stains or marks;

• Has missing components;

• Has missing accessories;

• Has been improperly handled;

• Has been misused;

• Has been contaminated; or

• Cannot reasonably be identified as the product purchased from hedgeapple.shop.

These limitations do not override mandatory rights concerning defective, damaged, incorrect, unsafe, or otherwise non-conforming products.

14. Return Authorization

Customers must contact us before sending a product back.

Return authorization allows us to:

• Identify the order;

• Review eligibility;

• Provide return instructions;

• Determine the appropriate return method; and

• Properly process the returned product after arrival.

Receiving return instructions does not mean that the refund has already been approved.

Final refund eligibility may depend on inspection of the returned product.

15. Return Address

Approved returns should be sent to:

hedgeapple.shop
603-1 OLD MILL DR
YORK, ON M6S 0A1
Canada

Customers must contact:

info@hedgeapple.shop

before sending a return.

The return package should clearly identify:

• Order number;

• Customer’s full name;

• Product being returned; and

• Any return authorization information provided by us.

16. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

Returns Caused by Our Confirmed Error

If we confirm that the product was:

• Damaged during delivery;

• Defective when received;

• Incorrectly shipped;

• The wrong size because of our fulfillment error;

• The wrong colour because of our fulfillment error;

• Missing material components due to our error; or

• Otherwise affected by our confirmed mistake,

we will provide appropriate return instructions and cover reasonable return shipping costs where applicable.

Customer-Preference Returns

If a return is requested because of:

• Change of mind;

• Incorrect size selected by the customer;

• Style preference;

• Colour preference;

• Accidental purchase;

• Product no longer needed; or

• Other reasons not caused by our error,

the customer is generally responsible for return shipping where permitted by law.

17. Original Free Shipping

Eligible orders may receive free standard outbound shipping under our Shipping and Delivery Policy.

The original free standard shipping offer does not automatically include free return shipping.

Return shipping responsibility depends on the reason for the return.

18. No Restocking Fee

hedgeapple.shop does not charge a restocking fee for eligible returns.

Customers will not be charged a separate fixed or percentage-based fee solely because an eligible product is returned.

The absence of a restocking fee does not mean that we are responsible for:

• Customer-paid return shipping;

• Customs duties;

• Import taxes;

• Brokerage charges;

• Address correction charges;

• Re-delivery costs;

• Customer-caused damage;

• Missing products;

• Missing accessories; or

• Other costs that are not restocking fees.

19. Return Packaging

Customers should package returned products carefully.

Where reasonably possible, customers should:

• Use original packaging;

• Protect the product from damage;

• Secure loose parts;

• Protect fragile components;

• Prevent moisture exposure;

• Seal packages securely; and

• Follow return instructions provided by us.

Customers arranging their own return shipping should use packaging appropriate for the product.

20. Trackable Return Shipping

Customers arranging their own return transportation should use a trackable shipping service.

Customers should retain:

• Tracking number;

• Shipping receipt;

• Carrier name;

• Shipment date; and

• Proof of delivery

until the return and refund process has been completed.

21. Return Inspection

Returned products may be inspected after arrival.

Inspection may verify:

• Product identity;

• Product condition;

• Quantity;

• Completeness;

• Accessories;

• Signs of use;

• Signs of alteration;

• Customer-caused damage; and

• Whether the return matches the approved request.

If additional information is required, we may contact the customer.

22. Refund Approval

After an eligible return is received and inspected, we will notify the customer regarding the refund decision.

If the refund is approved, it will normally be returned to the original payment method used for the purchase.

Unless otherwise required by applicable law or supported by the applicable payment provider, we generally do not issue refunds to a different card, bank account, wallet, or payment method.

23. Refund Processing and Arrival Time

Once a refund has been approved, we will initiate the refund to the original payment method.

Approved refunds are normally expected to be credited to the customer’s original payment method within 7 days after the refund is approved.

The exact posting time may depend on:

• Bank processing;

• Credit card issuer processing;

• Debit card provider processing;

• PayPal processing;

• Digital wallet processing;

• Payment processor procedures; or

• Other financial institution procedures.

We aim for approved refunds to be returned and credited within the stated 7-day period.

If more than 7 days have passed after we confirmed that the refund was issued and the refunded amount has not appeared, customers should:

1. Review the original payment account;

2. Contact their bank or payment provider regarding any pending refund; and

3. Contact info@hedgeapple.shop if further assistance is required.

24. Original Payment Method

Refunds are normally returned through the same payment method used to complete the original purchase.

For example:

• Credit card payments are generally refunded to the original credit card;

• Debit card payments are generally refunded to the original debit card;

• PayPal payments are generally refunded through the original PayPal transaction; and

• Other supported payment methods are generally refunded through the original payment channel.

If the original payment method is no longer available, additional verification or alternative arrangements may be required where supported by the payment provider and applicable law.

25. Partial Refunds

A partial refund may be appropriate in certain circumstances where permitted by law.

Examples may include:

• Only part of an order is returned;

• Only one product in a multi-product order is affected;

• The customer agrees to keep a product with a partial refund;

• A minor issue does not require a full return; or

• Another partial resolution is agreed.

Any approved partial refund amount will be communicated to the customer.

26. Refunds for Damaged or Defective Products

If we confirm that a product was damaged, defective, incorrect, or otherwise affected by our confirmed error, available resolutions may include:

• Full refund;

• Replacement;

• Exchange;

• Replacement component;

• Partial refund where agreed; or

• Another appropriate remedy.

The appropriate resolution will depend on the circumstances, product availability, severity of the issue, and applicable law.

27. Exchanges

Customers wishing to exchange an eligible product should contact:

info@hedgeapple.shop

Exchange requests may include another:

• Size;

• Colour;

• Style;

• Variation; or

• Eligible product.

Exchange availability depends on inventory.

We may process an exchange by:

• Providing return instructions;

• Reserving a replacement;

• Shipping a replacement after receiving the original product; or

• Asking the customer to return the product and place a new order.

Any applicable price difference or shipping responsibility will be explained before the exchange is completed.

28. Replacement Products

A replacement may be offered for a confirmed:

• Damaged product;

• Defective product;

• Incorrect product;

• Missing product;

• Missing component; or

• Other verified fulfillment issue.

Replacement availability depends on inventory.

If the identical product is unavailable, we may discuss an alternative resolution with the customer.

29. Order Cancellation

Customers should contact us as soon as possible if they want to cancel an order.

Cancellation requests should be sent to:

info@hedgeapple.shop

Please include:

• Order number;

• Customer name;

• Email address used for the order; and

• Reason for cancellation.

Cancellation requests are not guaranteed.

Once an order has entered fulfillment, packing, or shipping, cancellation may no longer be operationally possible.

If an order has already shipped, the customer may need to receive the order and then request a return under this policy.

30. Refused Packages

Refusing a package does not automatically create an approved return.

If a customer refuses delivery without first receiving return instructions, the package may incur:

• Return transportation charges;

• Carrier fees;

• Storage charges;

• Customs fees;

• Re-delivery costs; or

• Other customer-caused costs.

Once the returned package is received and inspected, we will determine the appropriate resolution.

No separate restocking fee will be charged for an otherwise eligible return.

31. Returned-to-Sender Orders

A package may be returned to the sender because of:

• Incorrect address;

• Incomplete address;

• Unknown recipient;

• Failed delivery attempts;

• Customer refusal;

• Failure to collect the package;

• Unpaid customs charges; or

• Carrier-related circumstances.

A returned-to-sender package is not automatically considered an approved customer return.

We will review the circumstances before determining available refund or re-shipment options.

32. Incorrect Customer Address

Customers are responsible for providing complete and accurate shipping information.

If a package is returned because of incorrect or incomplete information supplied by the customer, the customer may be responsible for reasonable:

• Address correction fees;

• Return-to-sender charges;

• Re-delivery charges; and

• Re-shipping costs

where permitted by applicable law.

If the address issue resulted from our confirmed error, we will provide an appropriate resolution without additional standard shipping charges to the customer.

33. Promotional and Discounted Products

Unless specifically stated otherwise before purchase, eligible products purchased during:

• Sales;

• Promotional events;

• Seasonal promotions;

• Coupon promotions;

• Discount-code promotions; or

• Other ordinary price reductions

may still qualify for return under this policy.

The refund amount will normally be based on the actual amount paid for the returned product.

34. Gift Orders

If a product was purchased as a gift, any approved refund will normally be returned to the original payment method used by the purchaser.

We may be unable to issue a monetary refund directly to the gift recipient unless supported by the original payment method and applicable law.

35. Bundles and Multi-Item Offers

If a product was purchased as part of a bundle, set, package, or multi-item promotion, return eligibility and refund calculations may depend on whether the entire bundle or only part of the bundle is returned.

Where permitted by law, the refund may reflect the actual promotional price paid.

36. Refunds for Lost Shipments

If a carrier confirms that a shipment was lost before delivery, we will review the available resolution options.

Depending on the circumstances and applicable law, the resolution may include:

• Replacement;

• Refund; or

• Another appropriate remedy.

If a refund is approved, the 7-day refund timing described in this policy will apply.

37. Packages Marked Delivered but Missing

If tracking shows that a package was delivered but the customer cannot locate it, the customer should first:

• Confirm the shipping address;

• Check around the delivery location;

• Check with household members;

• Check with neighbours;

• Check with reception or building management;

• Review available delivery photographs;

• Contact the carrier; and

• Notify us if the package remains missing.

We will make reasonable efforts to assist with the investigation.

38. Customer-Caused Damage

Products damaged after delivery because of customer action may not qualify for a standard return or refund.

Examples include damage caused by:

• Misuse;

• Improper handling;

• Improper installation;

• Improper assembly;

• Modification;

• Alteration;

• Water exposure;

• Improper cleaning;

• Improper storage; or

• Other customer-caused circumstances.

This does not affect rights relating to defects that existed when the product was delivered.

39. Reasonable Inspection

Customers may reasonably inspect products after delivery.

Reasonable inspection may include:

• Opening packaging;

• Checking product appearance;

• Checking size;

• Checking colour;

• Checking dimensions;

• Checking included components; and

• Checking for visible damage.

Customers should avoid unnecessary use or modification if they intend to request a customer-preference return.

40. Fraudulent or Abusive Return Activity

We may reasonably investigate return requests that appear to involve:

• Fraud;

• False claims;

• Product substitution;

• Deliberate damage;

• Manipulated photographs;

• Repeated return abuse; or

• Other dishonest activity.

Where justified and permitted by law, fraudulent or abusive return claims may be rejected.

Nothing in this section allows us to reject a valid consumer claim merely because a customer exercises legitimate rights.

41. Chargebacks and Payment Disputes

Customers are encouraged to contact us first if there is a problem with an order.

If a chargeback or payment dispute is opened while a refund request is under review, the payment provider’s dispute procedures may affect our ability to issue a separate refund through the original transaction.

We may provide relevant order, shipping, tracking, communication, and refund information to the applicable payment provider during a dispute.

42. Customer Communication Responsibilities

We will normally communicate about returns and refunds using the email address or telephone number provided with the order.

Customers should:

• Provide accurate contact information;

• Monitor their inbox;

• Check spam or junk folders;

• Respond to requests for information;

• Retain return tracking documentation; and

• Notify us promptly of any issue.

43. Mandatory Consumer Rights

Nothing in this Return and Refund Policy is intended to exclude, restrict, or limit any consumer right or remedy that cannot lawfully be excluded, restricted, or limited.

If applicable mandatory consumer law provides greater rights than this voluntary return policy, those mandatory rights will apply.

44. Relationship to Shipping Policy

This Return and Refund Policy should be read together with our Shipping and Delivery Policy.

Shipping-related issues, including:

• Lost packages;

• Damaged packages;

• Incorrect addresses;

• Refused packages; and

• Returned-to-sender packages

may also be governed by the applicable provisions of our Shipping and Delivery Policy.

45. Relationship to Product Information

Customers should carefully review product information before purchase.

Product pages may include:

• Dimensions;

• Materials;

• Colour;

• Size;

• Product features;

• Compatibility;

• Care instructions; and

• Other specifications.

Product-specific information may supplement this policy where clearly disclosed before purchase.

46. Changes to This Policy

We may update this Return and Refund Policy to reflect changes in:

• Business operations;

• Product offerings;

• Return procedures;

• Shipping practices;

• Payment processing;

• Customer service procedures;

• Legal obligations; or

• Other operational requirements.

The updated version will be posted on this page with a revised “Last Updated” date.

Unless otherwise required by applicable law, changes will generally apply to orders placed after the updated policy becomes effective.

47. Contact Us

For questions about returns, refunds, exchanges, damaged products, defective products, incorrect orders, missing products, or other post-purchase concerns, please contact us:

Store and business name: hedgeapple.shop
Business type: Individually operated online seller based in Canada
Email: info@hedgeapple.shop
Telephone: +1 905 495 7149
Telephone in international format: +19054957149
Business address: 603-1 OLD MILL DR, YORK, ON M6S 0A1, Canada
Return address: 603-1 OLD MILL DR, YORK, ON M6S 0A1, Canada

When contacting us about an existing order, please include your order number and the email address used during checkout so that we can assist you more efficiently.